Using Outlook email client, but not Microsoft Exchange: Outlook is an email client, not an email provider. Check with your email administrator for more details.ģ. Also, some Exchange server setups prohibit add-ins. Outlook/Exchange server prohibits add-ins: If you're using Outlook 2010 exchange server, you will be unable to use the add-in. This is a fairly common situation and your email administrator can provide you with access to add-ins for the Pipeline Add-In.Ģ. Admin has restricted add-in access: Check with your email administrator to see if they have restricted users' settings to prohibit loading an add-in. If you don't see the options described below, here are some things to check:ġ. The Outlook Add-in is built for Outlook 2013, Outlook 2016,, and Office 365 with an email that is hosted on a Microsoft Exchange server. What if I don't see the options to Manage Add-ins or the Microsoft Store?
You will need your login credentials for Outlook to install the add-in. If you do not see the 'Manage Add-Ins' or 'Manage Apps' option (for Outlook 2013, Outlook 2016, and ) or the 'Store' (Outlook For Mac), check with your admin to grant you access. You’ll need to have an active Microsoft Outlook or Live account to use the Outlook add-in. Once this is complete, re-open your Add-ins menu and follow the steps for manually enabling the plugin once more.The Outlook add-in creates bi-directional sync with Pipeline and your Outlook calendar and contacts. The Pipeline Outlook add-in is built for Outlook 2013, Outlook 2016,, and Office 365 with an email that is hosted on a Microsoft Exchange server. Next, in the Disabled Items menu, choose, then select Enable.To do so, change the Manage dropdown menu from COM Add-ins to Disabled Items, then click Go. If the above steps are not successful, your plugin may have been disabled.Note: If you are running a 64-bit version of Outlook, select.Navigate to C:\Users\ \AppData\Local\Citrix\Citrix Files for Outlook and select.
After removing or if the ShareFile Outlook Plug-in does not appear on the list, click Add….If the plugin authentication does not start automatically, continue with these steps. Check the box next to the Citrix Files for Outlook if it is not done so already.Click Add-ins then click COM Add-ins button towards the bottom of the screen.If the above steps do not resolve your issue, please contact Citrix Support. Once this is complete, re-open your Add-ins menu and check the box beside Citrix Files for Outlook.
If the above steps are not successful, your plugin may have been disabled. In the Add-Ins menu, change the Manage dropdown menu from COM Add-ins to Disabled Items, then click Go.If the plugin authentication does not start, please close and reopen Outlook. Click OK twice to close the open dialog boxes.If using a per-machine version of the OLP, you can locate the Plugin files at C:\Program Files (or x86)\Citrix.Navigate to C:\Users\ \AppData\Local\Citrix\Citrix Files for Outlook and select . If you are running a 64-bit version of Outlook, select.After removing or if the Citrix Files for Outlook does not appear on the list, click Add….If the box was already checked or if the authentication did not start automatically, select the Citrix Files for Outlook and click the Remove button.If the plugin authentication does not start automatically, continue to the next steps. On the COM Add-Ins screen, check the box next to the Citrix Files for Outlook if it is not done so already.Click Add-ins, then Go… next to Manage COM Add-ins.